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    Psychotherapeutic Counselling

    trained in London, working globally online

     

     

     

     

    a warm welcome to you

  • Counselling

     

    When life becomes difficult, speaking to someone can help you make sense of things. Everyone is capable of growth and healing and sometimes our way forward becomes unclear. You may benefit from some support and space to process your thoughts and feelings.

     

    If you are struggling, I will help you move your life in the direction you want. Being in therapy with me provides a safe, supportive and confidential environment for you to heal and grow.

     

    I work with people to explore issues from the past that can sometimes be a blueprint for how they live today. I work relationally, which means the relationship we build between us can be an important part of the therapeutic work. I will help you develop self-understanding to live in a way that feels authentic for you.

     

    In the supportive space I provide, you can expect:

    • empathy
    • warmth
    • no judgement
    • potency
    • professionalism

    I can help if you are struggling with depression; anxiety; loss; stress; relationship issues; sex, gender and LGBT+ issues; and other problems, including those which are not yet clear to you yet.

     

    In our therapy, with time, you will:

    • gain insights that develop your understanding of yourself
    • find what motivates and drives you
    • develop insight into the choices you make
    • learn to see and relate to others in a new way
    • advance how you can empower yourself
  • Background

    I am a fully qualified humanistic psychotherapeutic counsellor practicing online, with experience working holistically with a wide variety of issues. I work using an integrative humanistic modality, meaning I use my skills to draw on a number of theoretical styles to ensure we work together in a way that makes sense for you as an individual.

     

    I worked with the mental health charity, Mind, in Kent for over two years and now have an online private practice, working with clients in the UK and abroad. I live in Spain and have experiences living outside of the UK.

     

    I am in further training as a psychotherapist at the Metanoia Institute in London, one of the UK leading providers of psychotherapy and counselling training.

  • Qualifications

    Finding the right therapist for you is important, and knowing their professional background can help you decide.

     

    Professional training

    Diploma in Humanistic Psychotherapeutic Counselling (PGDip) - Metanoia Institute

     

    Member of professional body

    Registered member of British Association of Counselling and Psychotherapy (BACP). I follow the BACP ethical framework and engage in supervision for my work.

     

    Current professional training

    Masters in Humanistic Psychotherapy (MSc) - Metanoia Institute

     

    I engage with continuing professional development (CPD) and am committed to developing as a therapist. Some recent CPD includes:

  • Practicalities

    Fees

    Sessions are £45.

     

    A no-obligation initial session, to see how we could work together, is currently £30.

     

    I hold a limited number of spaces at a concessionary rate and for key workers, so please contact me for details.

    Sessions

    Sessions are one hour and typically take place at the same time each week.

     

    I work using Zoom, a secure online video calling service. I will send you clear instructions on how to use the free programme before our first session.

  • Contact me

    I offer a free 15 minute discussion to explore whether counselling may be helpful for you.

     

    Please get in touch via the form below or via email.

     

    email: lauren@laurenturnertherapy.com

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    Privacy Policy - Questions and Answers
    
    Overview
    
    This privacy policy outlines your rights, and my obligations to you, with regard to the recording and storage of your personal information. In this privacy policy I will let you know what information I need to collect from you before we begin therapy, and what information I need to collect from you during therapy. I will also set out how I will look after your personal information, for how long I will store it, and who I will share it with. In addition, I will let you know what you are able to request from me with regard to this information.
    
    What is personal information?
    
    The Data Protection Act 1998 (DPA) defines personal information as any information that can be used to identify a living individual. Individuals can be identified by various means including their name, address, telephone number or email address for example.
    
    Why do you want to process my personal information?
    
    I need to process your personal information in order to fulfil my contractual obligations to you as a therapist, for example to assess whether I am able to offer you therapy in the first place, and then to deliver effective therapy to you if therapy commences. Your personal information helps guide both my assessment process, and my clinical decision-making during therapy. My contractual obligations to you as a therapist are the lawful basis for my processing of your personal information.
    
    What are the laws that protect my personal information?
    
    The DPA and the General Data Protection Regulation (GDPR) require that all organisations that store personal information about people may only do so provided that the information is: processed lawfully, fairly and in a transparent manner; collected for specified, explicit and legitimate purposes; adequate, relevant and limited to what is necessary; accurate and, where necessary, kept up to date; kept in a form that permits identification of information subjects for no longer than is necessary for the purposes for which the personal information are processed; and processed in a manner that ensures appropriate security of the personal information.
    
    How will you collect my personal information?
    
    I will collect your personal information in the following ways: via my website: www.laurenturnertherapy.com, over the telephone, in writing, and during our sessions, online or in person.
    
    How will you treat my personal information?
    
    I will treat your personal information in a way that is compliant with the DPA and the GDPR. The lawful and proper treatment of your personal information is important to me and important in to maintaining your confidence in me.
    
    How will you store my personal information?
    
    I will store your personal information both electronically and physically. Personal information is stored electronically on devices that are password and/or fingerprint I.D. protected, and in files that are further password protected and only accessible by me. Names and contact details are stored separately to other personal information (in an anonymised format). Information is stored physically using paper records held securely in locked storage in an anonymised format. These records are also only accessible by me.
    
    How long will you store my personal information?
    
    According to the GDPR, your personal information should be stored for no longer than is necessary. In practical terms, I will usually store your information for a minimum of 7 years following the termination of your treatment. However, I may need to store your information for longer than this, for instance in order to defend myself in a claim situation, or to comply with my insurance terms and conditions.
    
    What types of information will you collect about me?
    
    I will collect several types of information about you and in several different ways. For instance, when you visit www.laurenturnertherapy.com I will collect the following information about your visit: I.P. address, location, search engine, date, time, web pages visited, operating system, and device.
    
    If you request a call-back via the web form on www.laurenturnertherapy.com, I will collect the following information: name, telephone number, date, and time.
    
    Before committing to provide you with therapy services, I will ask you over the telephone to provide me with the following information: name, telephone number, address, availability, the psychological issues that you would like to address, and symptoms.
    
    Once we have agreed that therapy with me is right for you, and your therapy commences, I will collect further information from you that may include: goals for therapy, G.P. contact details, previous therapy, current medication, previous criminal convictions, network of support, financial and employment circumstances, health and physical issues, alcohol and drug use, appetite and sleep, family structure, overview of your family situation, and early memories of caregivers.
    
    What is ‘special category’ information, and why do you need to process this too?
    
    Special category information is defined by the GDPR as being information that is more sensitive than other personal information, and therefore requiring of higher levels of protection. Examples of this type of information could include information about your health, race, sexuality, sex life, or religion. In order to lawfully process special category information, I am obliged to identify a specific condition for processing it under Article 9 of the GDPR and communicate this to you. With this in mind, the condition of the GDPR that I apply to the processing of your special category information is that it is ‘pursuant to contract with a health professional’. This means that, if you begin therapy with me, or ask me to assess whether or not you are eligible for me to offer therapy to you, then I will likely need to process some special category information about you. Usually, this is information about your mental health, and I need to process it in order to fulfil my contractual obligations to you in delivering safe, effective therapy.
    
    What is a ‘data controller’, and who is the ‘data controller’ for Lauren Turner Therapy?
    
    The GDPR defines a ‘data controller’ as the person in an organisation who: ‘determines the purposes and means of processing personal data’. For the purposes of the GDPR, the ‘data controller’ in Lauren Turner Therapy is Lauren Turner.
    
    Who will my personal information be shared with?
    
    Some of your personal information may be shared with your G.P., or other healthcare professional, under certain exceptional circumstances. These include the requirements of a court of law, the threat of serious physical harm to you or to others, or during regular consultations with my professional supervisor. Some of your personal information such as website visits, telephone call data, or payment information, is shared with the website provider, mobile phone operator, or card payment provider respectively. These providers operate under their own privacy policies, and these can be provided upon request.
    
    Can I ask for a copy of the personal information that you store about me?
    
    Yes. The DPA gives you the right to find out what information that I store about you by requesting a copy of it. Any request that you make to obtain a copy of the personal information that I hold about you is called a ‘Subject Access Request’. You can write to me and ask for a copy of the information that I hold about you. Address your email to lauren@laurenturnertherapy.com. I must respond to your request without delay, and usually within one month at the latest. I may charge a fee for providing this information based on the administrative costs involved.
    
    Can I request that you delete my personal information?
    
    Yes. This is known in the new legislation as the Right to Erasure. You can request for your personal information to be deleted either verbally, or in writing. You can address this request to me at: lauren@laurenturnertherapy.com. There may be an administrative charge for this. I may also have the right to refuse to comply with your request, for example in order to defend myself in a claim situation, or to comply with my insurance terms and conditions, and I will let you know my response to your request within one month of receiving it.
    
    Can I object or complain about the processing of my personal information by Lauren Turner Therapy?
    
    Yes. Whilst I hope that the policy outlined above will be sufficient to reassure you of the security of your personal information, should you wish to object or complain about the way that your personal information is being handled by me, then do please feel free to communicate this to me at the earliest possible opportunity. I will do my best to address your concerns and take steps to try and resolve whatever issues you may raise. You can write to me at: lauren@laurenturnertherapy.com.